804-310-9656
Education
Bachelor of Arts
Communication Studies: Digital media
Longwood University, Farmville VA
May 2018
Experience
CUSTOMER SUCCESS MANAGER – GOCANVAS
Reston VA
December 2018 - Present
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Manage over 200 accounts and provide online support and onboarding for a successful launch of the GoCanvas platform.
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Responsible for over $500,000 of annual retention revenue for assigned accounts.
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Monitor customer usage, renewal dates, and growth opportunities and translate the metrics into strategies for success.
• Create and maintain relationships with clients during their 30, 60, or 90 day onboarding period
• Created a brand-new training process for clients that do not qualify for a dedicated customer success manager
• Provide necessary training for clients during their implementation process
• Manage the relationship and identify areas of growth and opportunity
• Guide clients through the mobile app build and advise on best practices moving forward
• Gather requirements and discover needs to exceed client expectations
BROADCAST MEDIA PRODUCTION CREWMEMBER –
BIG SOUTH NETWORK
Farmville VA
January 2015 – May 2018
• Wrote after game summaries for Longwood Athletics
• Operated HD and 4K cameras during live sporting broadcasts
• Utilized Adobe Creative Suite to produce new content for social media platforms
• Composed and advertised promotional videos for Longwood University athletic teams
• Developed live graphics for various sports teams during broadcasts
• Queued replays for the director and announcers for play by play breakdowns
• Created player packages for commercial breaks and sports banquets
• Directed a team of three during live sporting productions
Key Skills
• Software skills - Adobe Creative Suite, Final Cut Pro, Hootsuite Certified
• Studio Skills - Technical Directing, Directing, Graphics, Lighting, Talent, Teleprompter, Audio, Camera, Floor Directing
• Associated Press Style Writing, News writing
• Digital Editing
• Expert in camera functions and operations
• In good physical condition and able to handle the rigors of outdoor production